Terms of service

Last Updated: October 2026

Article (1): Company Information and Legal Definitions

1.1 Company Details

The online platform available at www.ramasat.com is operated by:

• Legal Name: RAMASAT Perfumes LLC.
• Country of Registration: United Arab Emirates.
• Trade Licence Number: 850078.
• Registered Address: Burj Khalifa – Bur Dubai – Dubai – United Arab Emirates.
• Email: support@ramasat.com.
• Customer Service: +971 56 689 6891.

1.2 Definitions

For the purposes of these Terms, the following words and expressions have the meanings set out below, unless the context requires otherwise:

• A. Company: RAMASAT Perfumes LLC, in its capacity as the operator of the website and the seller of Products offered and sold through it, within the scope of its actual role in each transaction.
• B. Website: www.ramasat.com and any pages or electronic functions belonging to it and operated by the Company.
• C. Customer: The natural or legal person who uses the Website, places an order or purchases a Product through it, subject to the legal capacity required to enter into the transaction.
• D. Products: Perfumes, fragranced products and any other goods offered for sale by the Company through the Website.
• E. Order: A purchase request placed by the Customer through the Website, specifying the Products, quantities, prices, delivery details and selected payment method.
• F. Accepted Order: An Order expressly accepted by the Company or whose acceptance is established through a clear notice or unequivocal contractual conduct, in accordance with applicable law.
• G. Service Provider: Any independent party engaged by the Company to provide payment, shipping, hosting, analytics, marketing or other services connected with operating the Website or fulfilling an Order.
• H. Related Policies: The Privacy and Personal Data Protection Policy, Shipping and Delivery Policy, Returns, Exchanges and Refunds Policy, and any special terms disclosed for Products or offers.
• I. Business Day: A day on which the relevant entity or Service Provider operates according to the nature of the procedure, taking into account public holidays and announced working days where they affect calculation of the period.

Article (2): Scope and Acceptance of the Terms

2.1 These Terms govern use of the Website, submission of purchase orders, payment processing, shipment of Products, cancellation, return, exchange and refund procedures, and the rights and obligations of the Company and Customer in relation to transactions carried out through the Website.

2.2 The Customer must review these Terms and the Related Policies before completing a purchase. The Terms are made available electronically so that the Customer can review and retain a copy using the means available on the Website.

2.3 The Website may contain special terms for a Product, offer, promotional campaign, payment method or particular service. Such special terms shall apply to the matter they specifically govern, provided they are clearly disclosed before completion of the transaction and do not conflict with mandatory legal rules.

2.4 No wording in these Terms may be construed as the Customer’s advance consent to an undisclosed material amendment or as a waiver of a right that cannot be waived under the law.

2.5 If the Customer purchases on behalf of a legal person or another entity, the Customer represents that they are authorised to carry out the transaction on its behalf. This does not preclude verification of the Customer’s capacity or authority where there is a reasonable basis to do so.

Article (3): Legal Capacity and Lawful Use

3.1 The Customer must have the legal capacity required to enter into a purchase contract and satisfy any age or regulatory requirements imposed by law.

3.2 The Customer shall use the Website for lawful purposes and shall not use it for fraud, deception, misuse of payment methods, circumvention of offer systems, or harm to the Company, Customers or Service Providers.

3.3 The Customer is prohibited from attempting to obtain unauthorised access to the Website’s systems, databases or other users’ accounts, introducing malicious software, disrupting services or conducting unauthorised security testing.

3.4 The Website may not be used to collect other Customers’ data or copy Product lists, prices or content for commercial purposes without a lawful basis or required permission.

3.5 The Company may take proportionate measures to protect the Website and the rights of the Company and Customers, including restricting certain functions, suspending a transaction or referring a suspected matter to the competent authorities where there is a reasonable basis to do so.

3.6 This Article does not give the Company unlimited authority to deny service to a Customer. Any restrictive measure must be connected to a legitimate reason and proportionate to the nature of the violation or risk, taking into account existing legal obligations and rights.

Article (4): Accounts and Customer Information

4.1 The Customer must provide accurate, complete and up-to-date information when creating an account or placing an Order, including name, contact details, billing and delivery address and any information necessary to fulfil the transaction.

4.2 The Customer is responsible for updating their information if it changes before the Order is fulfilled, noting that the Company may be unable to change the details after preparation begins or the shipment is handed to the delivery provider.

4.3 The Customer must keep account login details confidential and must not share them in a manner that results in unauthorised use. The Customer must notify the Company without delay if they suspect that the account has been compromised or used by another person.

4.4 The Company may request reasonable additional information to verify the transaction, delivery address or payment authorisation, provided the request is necessary, proportionate to the purpose and legally permitted.

4.5 If material information is found to be incorrect or inconsistent, the Company may suspend processing of the Order pending verification. If verification is not possible or a material violation is established, the Company may reject or cancel the Order in accordance with these Terms and the law.

4.6 A minor discrepancy or non-material error in information does not, by itself, constitute evidence of fraud. A reasonable opportunity to correct it should be given where possible without exposing the transaction or Website security to unacceptable risks.

Article (5): Product Descriptions, Images and Characteristics

5.1 The Company makes reasonable efforts to provide clear descriptions, images, prices and basic information for Products, and to update information when it becomes aware of material changes.

5.2 Minor differences may appear between an image displayed and the actual Product due to screen settings, lighting, photography methods or packaging design updates, provided such differences do not mislead the Customer regarding the identity or material characteristics of the Product.

5.3 For perfumes, the perceived fragrance, longevity and projection may vary according to skin type, temperature, humidity, storage, method of use and personal preferences. Individual expectations alone do not guarantee a particular result that has not been expressly stated.

5.4 The foregoing may not be relied upon to reject a valid claim concerning an incorrect, defective or damaged Product, a Product that does not conform to a material description, or misleading information.

5.5 If a Product cannot be supplied after an Order is placed, the Company shall contact the Customer, as applicable, to offer a suitable alternative with the Customer’s consent, cancel the Order or the portion that cannot be fulfilled, and refund amounts due in accordance with the law.

5.6 Displaying a Product on the Website does not guarantee its continued availability. The Company is not required to supply quantities exceeding its stock or actual supply capacity, subject to Orders already accepted and obligations arising from them.

Article (6): Prices, Currency and Taxes

6.1 The value of Products shall be determined by the price shown on the Product page and in the order summary at checkout, with the applicable currency stated.

6.2 For domestic orders within the United Arab Emirates, value added tax and other taxes shall apply in accordance with applicable legislation. Amounts due or the method of calculation must be clearly displayed before payment is completed.

6.3 Before payment is confirmed, the order summary must show the total value of Products, discounts, shipping fees, taxes and any other fees payable to the Company.

6.4 The Company may change Product prices or service fees for future purchases. This does not, by itself, affect the price agreed for an Order already accepted.

6.5 If a clear material pricing or calculation error is discovered before an Order is accepted, the Company may correct the information or reject the Order after notifying the Customer, as applicable.

6.6 If an error is discovered after payment has been collected or an Order accepted, the Company shall contact the Customer to explain the error and available options. A new price may not be imposed on the Customer without a valid contractual or legal basis. If the Order cannot lawfully be fulfilled at the agreed price, cancellation and refund shall be handled in accordance with the law.

6.7 The pricing-error provision may not be used to cancel an Order merely because market prices or profit margins have changed, or because the agreed price is lower than a price the Company wishes to apply later.

6.8 International Orders may be subject to customs duties, import taxes or clearance fees imposed by the destination country’s authorities. Responsibility for payment shall be explained according to the information shown at checkout, the Shipping Policy and applicable law.

Article (7): Placing and Forming an Order

7.1 The Customer selects Products, quantities and available options, provides billing and delivery details, selects one of the displayed payment methods and reviews the order summary before confirming it.

7.2 The Customer is responsible for reviewing the Products, quantities, address and contact details before submission. This does not prevent correction of errors or exercise of legal rights where applicable.

7.3 Submission of an Order is an offer to enter into a purchase transaction. A notice acknowledging receipt or issuing a reference number does not, by itself, constitute final acceptance unless the notice or the Company’s conduct clearly indicates acceptance under the law.

7.4 The order confirmation may include information about the Products, prices, shipping fees, taxes, payment method, destination and estimated delivery period.

7.5 The Company may reject an Order or suspend its processing for reasonable grounds, including lack of stock, inability to deliver, failure to verify payment, reasonable suspicion of fraud or a clear material error in the information or price.

7.6 If the Company rejects an Order for which payment has already been collected, amounts due shall be refunded in accordance with the law using an appropriate method, taking into account technical procedures imposed by the payment provider, which do not exempt the Company from its legal obligations.

Article (8): Payment and Transaction Security

8.1 The payment methods actually available shall be displayed at checkout and may vary depending on the country, Service Provider or available technical integrations.

8.2 The Customer represents that they are authorised to use the selected payment method and agrees to payment of the total amount displayed before confirming payment.

8.3 Payments may be processed through independent payment providers. Data entered into their systems is subject to their controls and policies, without prejudice to the Company’s legal responsibilities for its services and operations.

8.4 If a transaction is declined or cannot be verified, processing of the Order may be suspended until verification is completed or another available payment method is selected.

8.5 If the Customer reports a duplicate charge or unauthorised transaction, the Company shall review the report and cooperate with the payment provider, where necessary, to identify and address the amount due.

8.6 The Company may not collect additional fees that were not disclosed or are not legally due, and the Customer may not use a payment method without proper authorisation.

Article (9): Offers, Discounts and Vouchers

9.1 Offers, discounts, promotional gifts and vouchers are subject to the terms announced for each offer, including validity period, eligible Products, minimum purchase, number of permitted uses and any other restrictions.

9.2 Unless otherwise announced, multiple discount codes or promotional offers may not be combined in the same Order.

9.3 The Company does not guarantee that the highest discount will automatically apply or that discounts may be combined, unless the offer terms expressly provide otherwise.

9.4 The Company may amend, suspend or withdraw offers for future purchases, without affecting accepted Orders, benefits correctly applied or the Customer’s legal rights.

9.5 Use of vouchers shown to have been obtained or used fraudulently or in material breach of their terms may be rejected after reasonable verification of the matter.

9.6 If a transaction includes a promotional gift linked to the purchase of another Product, the disclosed offer terms shall apply upon return or cancellation, provided they do not impose an undisclosed or unlawful financial adjustment.

9.7 Paid gift cards, if available, are subject to their own terms and any mandatory legal rights and shall not automatically be treated as free vouchers.

Article (10): Shipping and Delivery

10.1 The Company provides shipping within the United Arab Emirates and to selected international destinations, subject to actual availability and legal, regulatory and operational restrictions.

10.2 The standard shipping fee within the UAE is AED 30, and the estimated delivery period is up to 48 hours from order confirmation, unless otherwise announced at checkout.

10.3 The estimated international delivery period is up to 7 business days from order confirmation, depending on the destination, transport service and customs procedures. Fees vary according to the destination, weight and any other disclosed charges.

10.4 The stated periods are estimates and are not a guarantee of a specific date, unless the Company expressly confirms otherwise. This statement does not diminish legal rights arising from non-delivery or delay that gives the consumer a right.

10.5 The Customer must provide a correct and complete address and valid contact number and cooperate in receiving the shipment. Inability to deliver or return of a shipment shall be handled under the Shipping Policy and the law.

10.6 The destination country’s authorities may impose customs duties, taxes or import requirements. Responsibility for payment shall be determined according to what was disclosed at checkout and applicable law.

Article (11): Cancellation, Returns, Exchanges and Refunds

11.1 Requests for cancellation, return, exchange and refund are subject to the Returns, Exchanges and Refunds Policy published on the Website, taking into account the law.

11.2 Eligible Products may be requested for voluntary return within 7 calendar days of receipt, subject to the disclosed conditions, including the condition of the Product and its packaging and accessories and proof of purchase, where such conditions legally apply.

11.3 Opened or used perfumes may not be eligible for return solely due to a change of mind, where permitted by law. This restriction does not extend to rights concerning defective, damaged, incorrect or non-conforming Products.

11.4 An approved refund is generally processed within 7 to 14 business days, or within the shorter period required by law, taking into account the technical time required by the bank or payment provider.

11.5 No provision of this Article may be construed as restricting a mandatory right to cancel, obtain a refund or remedy a defect or non-conformity.

Article (12): Intellectual Property and Content

12.1 Intellectual property rights in the Website and its content, including trademarks, logos, images, designs, text and Product names, belong to the Company or the relevant rights holders, as applicable.

12.2 Content may not be copied, republished, distributed, modified or commercially exploited, and protected marks may not be used without the rights holder’s permission, unless the use is legally permitted.

12.3 Purchasing Products does not grant the Customer any ownership rights in the trademarks, designs or related marketing content.

12.4 The Customer may submit Product reviews or comments, provided they do not contain unlawful or misleading content or infringe third-party rights. The Company may remove non-compliant content in accordance with the law.

Article (13): Privacy, Personal Data and Marketing Communications

13.1 The Customer acknowledges and agrees that the Company may collect, process and use personal data provided by the Customer or collected through use of the Website, placing Orders or dealings with the Company, to the extent necessary to create and manage accounts, process Orders and payments, carry out shipping and delivery, provide after-sales services, handle exchange, return and refund requests, improve services, protect the Website against fraud and misuse, and comply with legal and regulatory obligations, in accordance with applicable law and the Company’s Privacy Policy.

13.2 The Customer agrees that the Company may contact the Customer through the contact details provided, including email, telephone number, text messages, messaging applications and other available electronic means, for purposes relating to confirming Orders and updating their status, coordinating shipping and delivery, customer service, account and transaction notifications, and sending information about the Company’s Products, services, promotional offers and marketing campaigns, in accordance with applicable law and the consents required according to the nature and means of the communication.

13.3 The Company may use the contact details provided by the Customer to send marketing communications, advertisements, offers and updates about its Products and services where consent or another legal basis required for processing under applicable law is available. The Customer may unsubscribe from marketing communications at any time through the unsubscribe method available in the message or the procedure stated in the Privacy Policy. This does not affect communications necessary to fulfil Orders, provide services or meet legal obligations.

13.4 The Customer acknowledges that the Company may engage service providers, technology entities, payment, shipping and marketing providers, and data analytics providers, as necessary, to process or access data to the extent necessary to provide services and achieve the purposes stated in the Privacy Policy, subject to legal safeguards and requirements for protecting personal data.

13.5 The Company reserves the right to review, update and amend the Privacy Policy from time to time, including updates to information concerning processing purposes, data categories, service providers, communication methods and protection procedures, to reflect operational, technical, legal or regulatory changes. The Company shall publish the updated version on the Website with its effective date and take steps to give notice or obtain new consent where required by law. Updating the Policy does not authorise the Company to process data contrary to law or beyond the necessary consents or legal bases.

13.6 This Article shall be read together with the Privacy Policy published on the Website and forms a supplement to these Terms. If they conflict, the interpretation that ensures compliance with applicable law shall prevail, taking into account the Customer’s mandatory rights and any applicable legal consents or safeguards.

Article (14): Third-Party Services

14.1 The Company may engage independent service providers for payment, delivery, hosting, analytics, messaging, marketing and other technical and operational functions.

14.2 Independent services are subject to their providers’ terms to the extent those terms apply. This does not exempt the Company from obligations it expressly assumes or that are imposed by law.

14.3 The Company is not responsible for the content or independent services outside its actual control, except to the extent provided by law or arising from an obligation for which the Company is responsible.

Article (15): Website Availability, Maintenance and Events Beyond Control

15.1 The Company makes reasonable efforts to maintain the operation and security of the Website, without guaranteeing that it will be entirely error-free or continuously available.

15.2 Temporary interruptions may occur due to maintenance, updates, technical failures, network issues, third-party services or events beyond the Company’s reasonable control.

15.3 If an interruption affects an accepted Order or payment transaction, the Company shall take reasonable steps to address the impact, including verifying the status of the Order or collected amount, in accordance with the law.

15.4 The occurrence of an event beyond the Company’s control does not exempt it from obligations imposed by law or entitle it to retain an amount to which it is not entitled.

Article (16): Liability and Indemnity

16.1 The Company undertakes to fulfil its legal and contractual obligations relating to Products, Orders and services.

16.2 To the extent permitted by law, the Company shall not be liable for losses arising solely from circumstances beyond its reasonable control, provided the Company has not breached an applicable obligation and exclusion of liability is not prohibited by law.

16.3 These Terms do not exclude or restrict any liability that may not legally be excluded or restricted, including liability provided by law in respect of defects, non-conformity, non-delivery, amounts due for refund, fraud, wilful conduct or other mandatory rights, as applicable.

16.4 The Customer shall be responsible for direct damage arising from the Customer’s fraud, violation of the law or material breach of these Terms, to the extent provided by law and subject to causation between the act and the damage.

16.5 No provision of this Article may be construed as a general exemption of the Company from liability for Products it sells, Orders it accepts or services it undertakes to provide.

Article (17): Complaints and Dispute Resolution

17.1 The Customer may submit a complaint concerning a Product, Order, payment, shipment, return or refund by email to support@ramasat.com or by telephone on +971 56 689 6891.

17.2 The complaint should include the order number, contact details, an explanation of the issue and any available documents or photographs that assist its review.

17.3 The Company may request reasonable additional information to verify the facts and shall seek to review the complaint within a reasonable period, depending on its nature.

17.4 Submitting a complaint to the Company does not prevent the Customer from referring the matter to the competent consumer protection authority, bringing proceedings before the courts or using remedies available by law.

Article (18): Applicable Law and Jurisdiction

These Terms are subject to the laws in force in the United Arab Emirates, to the extent applicable to the transaction.

Disputes shall be heard by the courts or competent authorities in accordance with the jurisdiction rules prescribed by law. This Article may not be construed as depriving the Customer of any mandatory right or jurisdiction provided by law.

Article (19): Amendments to the Terms

The Company may update these Terms if Products, services, operational procedures or legal requirements change.

The updated version shall be published with its last-updated date or effective date and shall apply to future use and transactions. Amendments shall not apply retroactively to accepted Orders or rights arising from them except on a valid legal basis.

If the law requires the Customer to be notified of, or to consent to, a particular amendment, the Company shall follow the required procedure.

Article (20): General Provisions

20.1 If any provision of these Terms is found to be invalid or unenforceable, this shall not affect the remaining provisions to the extent permitted by law.

20.2 The Company’s failure or delay in exercising a right does not constitute a waiver of that right unless the waiver is established in accordance with the law.

20.3 These Terms do not create an agency, partnership or employment relationship between the Company and the Customer.

20.4 These Terms and the related policies shall be read as an integrated whole, taking into account mandatory legal rules and any valid special terms disclosed for the relevant Order.

Article (21): Contact

For enquiries concerning these Terms:

• Company: RAMASAT Perfumes LLC.
• Website: www.ramasat.com.
• Email: support@ramasat.com.
• Customer Service: +971 56 689 6891.
• Registered Address: Burj Khalifa – Bur Dubai – Dubai – United Arab Emirates.
• Trade Licence Number: 850078.

Last Updated: October 2026.